Peter Maranci (bobquasit) wrote,
Peter Maranci

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Kodak SUCKS!

After unending hours in live chat, and on the phone, and with technicians remoting in to my system, my ESP All-In-One Printer/Scanner/Copier still crashes every time I try to scan. The latest joke is that they are going to send me a CD of their software. Given that their level-2 technician remoted into my system and personally uninstalled the software and then downloaded it herself and reinstalled it, I am trying to understand why this would help. How could a CD version be MORE up-to-date than an online version which is available to their own technicians?

I used to love Kodak, no lie. They made rock-solid high-speed duplicators, back when I was running the copy center of a large law firm. And I appreciated their recent honesty policy about toner, which is why I recommended them to so many people. But now? I'm getting really, really pissed off at them.
Tags: bad support, computer, software

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